Returns & Exchanges
We want you to love your sustainable sleep experience, which is why we offer a 365-day risk-free trial on our organic mattresses. If you are not completely satisfied, we provide a seamless return process that prioritizes environmental responsibility and charitable donations.
Initiate Your Request
Contact our customer experience team via our online portal or email after the required 30-night break-in period to start your return or exchange.
Verification & Approval
Our team will review your order details and mattress condition to ensure it meets our organic certification standards for donation or recycling.
Schedule Local Pickup
We will coordinate with a local non-profit organization or a professional hauling service to pick up your mattress at no additional cost to you.
Receive Your Refund
Once the pickup is confirmed by our partners, we will process a full refund to your original payment method, excluding any original shipping or setup fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing